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A BOB E-bike is built to last and is known to be a super reliable bike. That’s why the team behind BOB is confident that once you start riding, you’ll love it. But we understand not everyone has the ability to test ride a BOB before deciding to buy.
To help ensure that your BOB is exactly the right bike for you, we’re happy to offer a 5-day no questions asked return policy on all bikes purchased through ride-bob.com.
For those that have not had the chance to test ride before ordering, the following conditions apply:
To initiate a return, please contact BOB directly. You’ll pay a one-time $98 fee on any bike return. Returns can only be made with the original packing materials, so hold onto all original BOB contents of the package. You are responsible for ensuring that the bike is safely packed and returned to BOB’s showroom in New Jersey. It must be received in new condition. We will need photos and video of the bike's condition, and the LCD screen with the bike powered on. We cannot accept returns on bikes with more than 5 miles on the odometer.
Our return policy is valid 5 days from the date of delivery. The bike must be in brand new condition for the return authorization to be approved.
For bicycles and accessories purchased at a BOB dealer (not at ride-bob.com), or any third party, our return policy is not available and returns are subject to the discretion of the dealer.
If you have any questions about BOB’s return policy, please contact
*Please Note* : Please ensure you are happy with your order and all the order details are correct before completing checkout. Once your order has been placed, any cancellation requests fall under the above return policy and will be subject to the $98 fee. Additionally, if the shipment details have been passed to our shipping carrier, you will also be liable for the return shipping cost. Address change requests are subject to a fee. Purchases from outside the 48 states (Hawaii, Alaska, International), cannot be returned and the customer is always responsible for any customs, duties, and taxes that are due within their own country. BOB is not responsible for any import costs associated with customs, duties and taxes from outside the USA. It is the buyer's responsibility to know the costs associated with importing a product into the country it is shipping to.