RAEV Return Policy

Return & Refund Policy

At RAEV Bikes, we are committed to offering the finest products and services to our consumers. If you are dissatisfied with your purchase for any reason, we provide a return policy to make your interaction with us as simple and hassle-free as possible.

1) Eligibility

Your item must be unused and in the same condition as you received it to be eligible for a return. The item must be returned in its original packaging with a receipt or other proof of purchase.

You have thirty days from the purchase date to return your RAEV Bikes for a complete refund. Unfortunately, if 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

2) Items That Are Not Eligible for Return

Unfortunately, we cannot accept refunds on custom orders or items that have been damaged due to misuse, negligence, or regular wear and tear. In addition, products that have been altered or tampered with will not be accepted for return.

3) Return Procedure

Please contact our customer service team at customer@raevbikes.com to initiate a return. They will supply you with a Return Merchandise Authorization (RMA) number and walk you through the process.

Once your returned item is received and inspected, we'll send you an email to confirm that we've received it. Additionally, we will inform you of the approval or denial of your refund. If your return is accepted, it will be processed and a credit will be applied to your original mode of payment within ten business days.

4) Return Expenses

The client is responsible for paying return shipping costs. Shipping expenses cannot be refunded. The cost of return postage will be deducted from your refund if you receive one.

A 15% restocking fee would also apply.

5) Refund Policy

Please contact us at customer@raevbikes.com to submit your refund request.

The final refund amount would be subject to the deductions of restocking fees, return shipping fees, and the insurance cost of the original order.

For return orders, refund will be approved after the return package is successfully delivered and inspected by warehouse. Customers will be notified via email and shall receive a refund back to the original payment method. Please be aware that bank or credit card companies may take additional time up to 30 days to process the refund.