Ride1Up Return Policy

How To Handle Warranty Claims

Ride1UP will cover labor and parts within the 30-day period after purchase. Our credit for labor is based on a standard fee schedule for bike repairs and could be higher or lower than the cost at your local bike shop. You must wait for us to ship warrantied component rather than replacing on your own. Please allow 1-3 weeks for shipping replacement components, if the component is in stock. In the rare occasion that a replacement component is not in stock, Ride1Up reserves the right to obtain the product from a third part vendor and will not be responsible for any potential shipping delays. It is the owner’s responsibility to immediately inspect your bike on receipt, within 3 days.  Freight claims are time sensitive. To quickly resolve the issue the owner must send an email with a photo and/or video if appropriate to our Support Team using our Contact Us Page. We will make any necessary repairs to remedy the situation.

After 30-day free repair period Ride1UP will ship replacement parts within the year at no charge.  The owner will be responsible for labor. Warranty parts will be shipped in the U.S. only at our cost. It will be necessary to send an email with a photo and or video as appropriate to our Support Team using our Contact Us Page, so we diagnose any issue.

Ride 1up reserves the right to make judgement determinations of proper use based on the evidence provided and may require additional photos and or videos of the item or issue in question.