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Warranty & Refund Policy
RETURNS & CANCELLATION
RIDEL BIKES RETURN AND CANCELLATION POLICY
Each and every item passes an inspection, testing and thorough quality check before being shipped therefore we do not accept returns on used or opened items.
Order Cancellations and Returns
Cancellation requests for in-stock bike orders must be submitted within 24 hours of the order confirmation. Cancellation requests submitted after the first 24 hours will be subject to a 15% restocking fee. Please note our automated shipping process sends orders to our distribution centers to process without delay. Your order may ship before you receive tracking information. If you wish to cancel, we can recall your order or refuse the shipment at delivery. A restocking fee would apply.
We accept returns on unopened and unused bike shipments within 15 days of the delivery date, but they are subject to a 15% restocking fee. Proof of unopened items will need to be verified with photos and submitted to email@example.com. You will be provided with further instructions when the return is approved. Cece's E-Bike Garage will issue the refund minus the restocking fee once the item is received and passes inspection.
Pre-Orders and Backorders: Your credit/debit card will be charged immediately for all pre-orders or backorders, regardless of when the item ships. You can cancel your order before it ships without penalty. You will need to contact our Customer Support team for further assistance.
Accessories and Replacement Parts: We accept returns on orders placed in the US within 15 days of order fulfillment. Ridel bikes staff will inspect the return before a refund is processed. If your item is returned to us with dirt or debris that we can not easily clean off, your item will be returned to you and considered final sale and non-returnable. Please ensure that items are undamaged.
For returns or exchanges, CLICK HERE.
Order Changes: We are unable to modify the items in your order once placed. If your order has not shipped, we can cancel your current order. You will need to place a new order for the desired items. If your order has shipped, we will not be able to cancel your order. Please see our return policy above.
Address Changes: We understand that sometimes life happens, and some address changes may be necessary. However, we cannot update the shipping or billing address once your order is confirmed.
All bike orders require a signature at delivery. For this reason, you will be unable to submit an address change with the carrier. If you need to request an address change for a bike delivery, please contact firstname.lastname@example.org Address changes to bike orders must be approved by Ridel bikes and are subject to additional rerouting fees.
To update the shipping address for accessories or parts, please follow the steps below.
USPS: You will need to contact USPS Customer Support to make the necessary adjustments if your package is already in transit. The quickest way to make these adjustments would be to call USPS at 1-800-275-8777 with your tracking number handy, and they can assist you from there.
UPS: If you need to make changes to your package’s delivery, you will need to contact UPS Customer Support to make the necessary adjustments if your package is already in transit. The quickest way to make these adjustments would be to call UPS at 1-888-742-5877 with your tracking number handy, and they can assist you from there.
FedEx: If you need to make changes to your package’s delivery, you will need to contact FedEx Customer Support to make the necessary adjustments if your package is already in transit. The quickest way to make these adjustments would be to call FedEx at 1-800-463-3339 with your tracking number handy, and they can assist you from there.
Batteries: Batteries are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the return.
Refunds: Cece's E-Bike Garage will process all refunds to the original form of payment. Please allow up to 7-10 business days for your bank to credit the funds back to your account.
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