Cece's E-Bike Garage Warranty Policy

Warranty & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Please contact us at returns@cecesebikegarage.com to submit your refund request.

The final refund amount would be subject to the deductions of any merchant processing fees, restocking fees, return shipping fees, and the insurance cost of the original order.

For return orders, refund will be approved after the return package is successfully delivered and inspected by warehouse. Customers will be notified via email and shall receive a refund back to the original payment method. Please be aware that bank or credit card companies may take additional time up to 30 days to process the refund.

To start a return, you can contact us at returns@cecesebikegarage.com. Please note that all returns have to be pre-authorized and are subject to all of our Vendor's Warranty & Return Policies. For All Vendor Warranty Information PLEASE CLICK HERE.

Cece's E-Bike Garage is an authorized dealer for multiple brands and each brand has their own policies so depending on the brand you buy please refer to that brands policies PLEASE CLICK HERE.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at returns@cecesebikegarage.com

Returns and Exchanges

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@cecesebikegarage.com